Secrets to A Happy Vet Visit
Veterinarians become veterinarians because they love animals and they want to keep them healthy. However, that is an impossible task if pets never come in through your door. Getting customers to visit your clinic can be very difficult for most of us, but guest Dr. Kathryn Primm of Applebrook Animal Hospital makes it easy. Dr. Kat tells explains to hosts Dr. Jason and Dr. Jenifer Chatfield about how she learned about customer experience by simply strapping on a Go Pro camera to a dog that visited her clinic.
BIO:
Kathryn Primm, DVM, is the owner and founder of Applebrook Animal Hospital in Ooltewah, Tennessee and has a growing career as a writer, a speaker and an online voice for veterinarians and pet owners alike. She has written and contributed content to many outlets for veterinarians and pet lovers, including the consumer magazines Woman’s Day, Health magazine and Prevention as well as Veterinary Economics, dvm360, Firstline, Vetted and dvm360.com. Her regular "Ask A Vet" column is featured on iheartdogs.com and iheartcats.com, reaching more than 3 million viewers. Her educational radio segment Chattanooga Pet Talk aired on local iHeart media stations.
Dr. Primm was also the first in the nation to become a Fear Free certified professional. Dr. Primm has traveled to speak with students, pet owners and other veterinarians about effective communication and the benefits of decreasing stress on our pets. She and her dog, Skye, frequently do pet therapy at assisted living facilities around Chattanooga to help spread the word about the benefits animals and people can give each other.
Her first book, Tennessee Tails: Pets and Their People, received recognition as a runner-up in the "Memoirs" category at a national book festival. The next book is well underway with more stories about the animals that Dr. Primm treats and the people who love them.