Oh Behave!

The Story of Our Pet Care Company

We are lifelong pet owners and animal lovers, and for years, we were constantly being called upon by friends, coworkers, and family to pet sit while they were out of town. We loved getting to know new furry friends, but we realized that the reliable, personalized, professional pet care services that our friends and neighbors needed simply didn’t exist in our community.  
We opened the first Woofie's location in September of 2004 in Ashburn, Virginia. Word about our services spread like wildfire. Soon, we were busy seven days a week and had built a team of trustworthy pet care professionals to meet our customers’ demands.

In 2011, at the request of many of our regulars, we expanded our services to include boutique mobile grooming. We started with one mobile pet spa van, and today, we have a fleet of seven vans running seven days a week that are all staffed by fantastic professional groomers.  
In 2015 we moved into our corporate office and added a training center where pet owners and pet care professionals can learn pet CPR, first aid, and more. In 2018, Woofie's LLC was incorporated to build our franchise offering and make our services available to more and more communities. 

Our Accolades

Woofie's has gone on to win numerous awards at local, regional, and national levels. We were named one of the Top 100 Small Businesses in the U.S. by the U.S. Chamber of Commerce and featured on CNBC’s The Job Interview.

We’re so proud to be considered a premier pet care provider in Northern Virginia, and we can’t wait to bring our services to even more pet parents in the future!

Transcript:

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Announcer: Pet Life Radio, this is Pet Life Radio.

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Announcer: Let's talk pets.

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Announcer: It's Oh Behave with Arden Moore.

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Announcer: This show that teaches you how to have Harmony in the household with your pets.

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Announcer: Join Arden as she travels coast to coast to help millions better understand why cats and dogs do what they do.

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Announcer: Get the latest scoop on famous faces.

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Announcer: They're perfectly pampered pets in Who's Walking Who in Rin Tin Tinseltown.

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Announcer: From famous pet experts and best selling authors to television and movie stars, you'll get the latest buzz from Waggy Tongues and Tails.

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Announcer: Garner great pet tips and have a dog on fur flying fun time.

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Announcer: So get ready for the pause and applause as we unleash your Oh Behave host, America's pet edutainer, Arden Moore.

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Arden Moore: Welcome to the Oh Behave show on Pet Life Radio.

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Arden Moore: I'm your host, Arden Moore.

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Arden Moore: Now, our two special guests today have plenty to woof about.

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Arden Moore: They are unleashing lots of innovative ways to bring out the best in your pet and give you peace of mind.

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Arden Moore: Please give pause and applause to a pair of, I call them top dogs, from a company called Woofies.

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Arden Moore: They are Amy Addington and Liz Gibbs.

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Arden Moore: Welcome, welcome.

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Arden Moore: Thank you.

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Amy Addington: Thank you for having us.

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Liz Gibbs: Yeah, thank you so much.

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Arden Moore: Now, everyone, Amy Addington is the co-founder of Woofies and it's celebrating its 20th anniversary and they have locations throughout the country.

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Arden Moore: Liz Gibbs is the one running the show as a general manager for the Woofies location in Delray Beach, Florida.

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Arden Moore: We're going to find out a little bit about what the heck Woofies is after we take this break.

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Arden Moore: So, you all know the drill, sit, stay, and we'll be right back.

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Announcer: Time for a walk on the red carpet, of course.

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Announcer: Oh Behave will be back in a flash, right after these messages.

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Arden Moore: Paws up, Pet Pals.

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Arden Moore: Arden Moore here, your host of the Oh Behave show.

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Arden Moore: Me?

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Arden Moore: Wow.

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Arden Moore: Did you know there's up to 100 million free roaming cats in the United States?

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Arden Moore: And without spay or neuter, that number is only going to keep growing.

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Arden Moore: Not only does spay neuter humanely reduce the community cat population, it keeps cats healthy.

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Arden Moore: Scooter, the neuter cat, is on a mission to give cats an extra life by making it hip to be snipped.

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Arden Moore: Hey, check them out.

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Arden Moore: Go to givethemten.org.

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Arden Moore: That's givethemten.org and help us make this a better world for cats.

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Announcer: Let's talk pets on petliferadio.com.

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Announcer: Oh Behave is back with more tail wagging ways to achieve Harmony in the household with your pets.

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Announcer: Now back to your fetching host, America's pet edutainer, Arden Moore.

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Arden Moore: Welcome back to the Oh Behave Show on PetLife Radio.

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Arden Moore: I'm your host, Arden Moore.

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Arden Moore: In my capacity, I wear a lot of collars in the pet world, and I was writing a pet column for a monthly publication in South Florida called, The Coastal Star, and I stumbled upon these two, and they are at the helm of Woofies, and it does many things in the pet world as you discover, and they are very innovative.

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Arden Moore: So I said, hey, I would love to have you on our show too.

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Arden Moore: So this is how we came to be.

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Arden Moore: So starting out with Amy Addington.

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Arden Moore: Amy, you said 20 years ago you were in the corporate world.

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Arden Moore: What were you doing in the corporate world?

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Amy Addington: I was in telecom and also in the data world.

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Amy Addington: So I was actually in Silicon Valley, kind of near the end of the whole.com.

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Amy Addington: And had about 12 plus years in corporate and really always wanted to have my own business.

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Amy Addington: And I always had that passion for animals.

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Amy Addington: And when I moved back to Virginia, it just there was such a need in our global community for that type of business.

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Amy Addington: So I literally quit my corporate job.

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Amy Addington: I teamed up with my neighbor, Leslie Baron.

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Amy Addington: And I always joke I went from a six-figure corporate salary cushy job.

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Amy Addington: And our first day on the job, we walked one dog for $10.

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Amy Addington: So it was very eye-opening, but I loved it.

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Arden Moore: That's very humbling, isn't it?

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Arden Moore: Now, I'm just curious, with your tech background, you've never named a dog.com?

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Amy Addington: No.

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Amy Addington: I was happy to put those days behind.

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Arden Moore: So okay.

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Amy Addington: Yeah.

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Arden Moore: And we're going to dive more in a bit.

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Arden Moore: But you have now as General Manager of your Delray Beach location, you have Liz Gibbs and Lions and Tigers.

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Arden Moore: And oh my, tell us your background.

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Amy Addington: You have such a great vibe, by the way.

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Amy Addington: I absolutely love it.

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Arden Moore: Thanks.

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Arden Moore: You know what?

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Arden Moore: I'm happy with myself.

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Arden Moore: I too switched gears in the life and I'm glad I did.

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Liz Gibbs: Yeah.

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Amy Addington: Never look back, I'm sure.

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Arden Moore: Well, I mean, I thought all I would be was a newspaper reporter.

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Arden Moore: And my mom had cancer years ago and she said, Are you just going to have a life where all you do is write about others?

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Arden Moore: What do you really want to do?

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Arden Moore: And she kind of got me into the pet world and teaching and writing and doing things like this and helping nonprofits.

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Arden Moore: So yeah, my mom, she kind of nudged me in a good way.

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Amy Addington: My mom was a big influence.

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Amy Addington: She passed nine years ago of cancer and she was a very big influence in me starting Woofies and was the biggest champion from day one.

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Arden Moore: Damn those moms, they're special.

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Arden Moore: We're going to dive in a little bit more about Amy's background, but we also want you all to know about Liz Gibbs and what a background she has.

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Arden Moore: She hung out with real lions and tigers.

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Arden Moore: And now you have three tabbies at home, not bangles, right?

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Arden Moore: You got like domestic cats.

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Arden Moore: So tell us a little bit about your background.

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Liz Gibbs: I wish I could have a tiger.

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Liz Gibbs: Sure.

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Liz Gibbs: So again, my name is Liz.

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Liz Gibbs: I went to Rutgers University.

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Liz Gibbs: I got a degree in animal science.

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Liz Gibbs: So ever since I was a little kid, I loved all kinds of animals.

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Liz Gibbs: I spent most birthdays asking to go to the zoo.

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Liz Gibbs: I loved being with dogs, volunteering animal shelters.

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Liz Gibbs: So I knew it was something I wanted to do with my entire life.

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Liz Gibbs: So I was very fortunate while I was at Rutgers.

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Liz Gibbs: I worked with horses, livestock, sheep, goats, pigs, loved it.

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Liz Gibbs: But I wanted something a little more exotic, a little more fun.

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Liz Gibbs: So I became a zookeeper.

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Arden Moore: I think a tiger is fun.

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Liz Gibbs: Yes.

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Liz Gibbs: So I worked at Six Flags Great Adventure Safari.

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Liz Gibbs: It was awesome.

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Liz Gibbs: So I was an animal trainer, a zookeeper, got to work with a wide variety of animals, reptiles, birds, mammals.

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Liz Gibbs: It was great.

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Liz Gibbs: And I was able to educate the public on the importance of conservation, different animals, success stories, endangered species.

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Liz Gibbs: But I was always with dogs too.

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Liz Gibbs: I was always pet sitting on the side.

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Liz Gibbs: I always loved to be around them.

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Liz Gibbs: And then I decided to change my life up a little bit.

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Liz Gibbs: I relocated to South Florida and I found Woofies.

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Liz Gibbs: And Woofies had everything that I wanted.

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Liz Gibbs: I had pet sitting, rooming, dog walking, so plus the business side of it.

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Liz Gibbs: And it's been a really great fit.

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Liz Gibbs: So I've kind of gone all over with different animals.

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Arden Moore: It's kind of like an evolution.

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Arden Moore: Everything was pieces of a pet puzzle that you were putting together.

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Arden Moore: Do you know what cats and giraffes have in common?

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Liz Gibbs: No, I don't actually.

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Arden Moore: A cat can jump the height of a giraffe.

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Liz Gibbs: That's really impressive.

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Liz Gibbs: Because I know that giraffes are about 18 feet tall.

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Arden Moore: That and nothing will help you buy a car.

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Arden Moore: But I just am full of kind of interesting information.

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Arden Moore: So Woofies, let's get back to Amy.

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Arden Moore: Woofies is many things.

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Arden Moore: I want to first get up with the name.

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Arden Moore: You and Leslie Baron were neighbors in Virginia, and you mentioned you quit your corporate job in your first day in self-owning of Woofies, you made $10.

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Arden Moore: Yes.

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Amy Addington: Well, five technically.

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Arden Moore: Oh yeah, technically.

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Arden Moore: And before taxes.

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Arden Moore: Oh my God.

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Amy Addington: Very humbly indeed.

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Amy Addington: The most rewarding.

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Amy Addington: I remember, it's a beautiful September day, and I remember thinking we're on to something.

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Amy Addington: I don't know where it's going to go, but I'm madly in love with this business already, and being outside and walking the dogs was just incredible.

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Amy Addington: As we were saying, I never looked back after leaving.

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Arden Moore: You started as in like a dog walker, pet sitting, and then I believe you were looking into the adding grooming in about 2011, 2015?

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Amy Addington: Yeah, 2011.

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Amy Addington: What happened?

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Amy Addington: We started in 2004.

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Amy Addington: We built up a really great base of customers for pet sitting and dog walking, and everything was really predicated on that relationship with the customers, and having that really personalized experience, and our customers kept asking us about grooming, and at the time, nobody was really doing mobile grooming, and we didn't know much about it.

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Amy Addington: We were not groomers by trade by any means, but we bootstrapped our first van, and hired our first groomer, and we learned very quickly everything there was to know about grooming.

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Amy Addington: But we found it was really a great addition to our service offering, because we already had that relationship with the customers.

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Amy Addington: We knew the pets.

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Amy Addington: We knew their routine.

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Amy Addington: We had the trust of our owners who had access to their homes to go in and take care of their pets.

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Amy Addington: So it was really just a natural extension to add the mobile grooming piece.

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Arden Moore: I like that.

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Arden Moore: And you know, you think about that, that's not that long ago.

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Arden Moore: So for many, many years, people would book appointments to go to a brick and mortar to take their pet to the groomer.

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Arden Moore: And now you're offering another option.

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Arden Moore: I'm going to ask Liz, have you ever groomed a tiger?

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Liz Gibbs: No, I haven't groomed a sloth though.

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Liz Gibbs: Our sloth we use some brushes for.

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Liz Gibbs: Yeah, it was very fun, very slow, but it was fun.

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Liz Gibbs: Interesting to embed.

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Arden Moore: Hey everyone, we're speaking with two impressive women, Amy Addington.

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Arden Moore: She's one of the co-owners of this big franchise called Woofies.

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Arden Moore: And she brought on with her one of her top mates.

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Arden Moore: It's a general manager at the Delray Beach Store.

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Arden Moore: And she is Liz Gibbs.

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Arden Moore: And as Amy was saying, they do a lot in the pet world.

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Arden Moore: Let's name it all.

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Arden Moore: Well, let me ask, let's see how good your general manager is at the Delray Beach office.

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Arden Moore: Liz, can you kind of highlight some of the services that Woofies offers Lucky Dogs living in South Florida?

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Liz Gibbs: Sure.

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Liz Gibbs: So we offer dog walking, which is one of our most popular services, which is great for people who work long days, dog needs a little bit extra exercise, we're there for you.

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Liz Gibbs: We also offer pet sitting, which is really cool because it's not limited to just dogs and cats.

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Liz Gibbs: We also do pet sitting for reptiles, birds, fish, any animals that a customer might have.

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Liz Gibbs: Then we have our mobile grooming piece.

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Liz Gibbs: So a lot of our pet sitting clients are also our grooming clients.

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Liz Gibbs: So we really form that relationship and get to know the dog on different levels and become part of their family, as well as them becoming part of the Woofies family.

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Liz Gibbs: We also do a lot of events as well around.

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Arden Moore: Yeah.

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Arden Moore: That's what I was going to say.

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Arden Moore: You do some things to benefit non-profits in your area, and you have something really near and dear to my heart, since I am the founder of National Dog Party Day, you have Yappy Hours.

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Liz Gibbs: Yes.

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Liz Gibbs: That is my favorite part.

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Arden Moore: You just recently had a Yappy Hour, Liz?

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Liz Gibbs: Yeah.

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Liz Gibbs: We had several of ours, so I love it.

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Liz Gibbs: It's a really great time for us to meet local dog owners.

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Liz Gibbs: We can do it pretty anywhere.

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Liz Gibbs: We've done it at different bars and restaurants, apartment complexes, homeowners associations, and it's a great time for people to come and get a wash and go bath, get a nail trim for their dog.

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Liz Gibbs: They have the dogs meet.

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Liz Gibbs: It's a play date.

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Liz Gibbs: A lot of the restaurants will have drink specials that benefit local animal rescues, which is great.

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Liz Gibbs: We recently had the Bargarita cocktail, and the proceeds went to the local animal rescue.

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Liz Gibbs: It was really cute.

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Liz Gibbs: People, they love that.

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Liz Gibbs: It's just fun.

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Liz Gibbs: We give out five.

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Liz Gibbs: It's just great to meet people and get involved.

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Arden Moore: From a broader perspective, Amy, how many Woofies are there?

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Amy Addington: We have 45 locations nationwide.

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Arden Moore: Wow.

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Arden Moore: You started pretty well from a 20-year celebration.

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Arden Moore: Anything special you're trying to do to celebrate this 20th anniversary in business?

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Amy Addington: We have some things grand.

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Amy Addington: For me, continuing to grow the brand is, honestly, the most exciting part of this.

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Amy Addington: I think the best way to celebrate our 20-year anniversary, bringing on these new franchise owners who are opening up their Woofies locations in their own local communities is beyond rewarding.

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Amy Addington: I'm still amazed by it.

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Amy Addington: I go to a new city and go to a grand opening event of one of our new owners and seeing their growing band and their meeting their team.

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Amy Addington: It's never getting old to me.

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Amy Addington: It's just so amazing.

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Amy Addington: It's very exciting to see that.

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Arden Moore: Give me a few locations where you are.

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Arden Moore: Don't name all 45, please.

00:13:00.240 --> 00:13:01.540
Arden Moore: The show will be open before that.

00:13:02.080 --> 00:13:13.240
Amy Addington: Rochester, New York, we're in Sacramento, we're in Boulder, Colorado, the Woodlands, Texas, Grand Rapids, Michigan.

00:13:13.240 --> 00:13:14.260
Arden Moore: I know where the Woodlands are.

00:13:15.360 --> 00:13:15.780
Arden Moore: All right.

00:13:15.780 --> 00:13:17.220
Arden Moore: You get around.

00:13:17.220 --> 00:13:23.080
Arden Moore: There was in your area near Delray, there is a place called a Big Dog Ranch.

00:13:23.080 --> 00:13:24.980
Arden Moore: What do you do for them and what is that group?

00:13:24.980 --> 00:13:26.060
Arden Moore: It's a non-profit.

00:13:26.060 --> 00:13:26.580
Liz Gibbs: Yeah.

00:13:26.580 --> 00:13:29.340
Liz Gibbs: Big Dog Ranch Rescue, they're a really great organization.

00:13:29.780 --> 00:13:34.020
Liz Gibbs: They have several locations across the country, but they have about 500 dogs.

00:13:34.100 --> 00:13:37.180
Liz Gibbs: I think it's over 30 something acres.

00:13:37.180 --> 00:13:38.080
Liz Gibbs: They help all dogs.

00:13:38.080 --> 00:13:43.140
Liz Gibbs: They help puppy mill rescues, senior dogs, and they really work with fosters, get them adopted out.

00:13:43.140 --> 00:13:44.640
Liz Gibbs: Their facility is beautiful.

00:13:44.640 --> 00:13:47.240
Liz Gibbs: They have homes for moms with puppies.

00:13:47.240 --> 00:13:48.840
Liz Gibbs: They have senior living houses.

00:13:49.800 --> 00:13:52.420
Liz Gibbs: We really feel like it's a very important mission.

00:13:52.420 --> 00:13:55.460
Arden Moore: Don't you treat them to like a spa day kind of thing?

00:13:55.460 --> 00:13:56.540
Arden Moore: What do you do for these dogs?

00:13:56.980 --> 00:14:08.680
Liz Gibbs: Yeah, so we go in there, and a lot of these dogs have come from bad living situations like puppy mills or hoarding cases, and they're scared, they've never been before, and this kind of gives them a fresh start to get adopted.

00:14:08.680 --> 00:14:16.220
Liz Gibbs: So we do complimentary spa services on them, get them feeling good, looking their best, just helps get them human contact as well.

00:14:16.220 --> 00:14:20.940
Liz Gibbs: So we work with them very close, and a lot of those in turn become therapy dogs.

00:14:20.940 --> 00:14:23.620
Liz Gibbs: So we started grooming for the Palm Beach Sheriff's Office.

00:14:24.440 --> 00:14:26.500
Liz Gibbs: It's really cute, it's, I hope I'm gonna tear you apart.

00:14:26.500 --> 00:14:34.340
Liz Gibbs: They have these dogs that were in bad situations, they were rescued, and now they go help children at libraries, schools, airports.

00:14:34.340 --> 00:14:37.160
Liz Gibbs: So it's cool to see it come full circle with dogs.

00:14:37.160 --> 00:14:38.600
Liz Gibbs: So it's different.

00:14:38.600 --> 00:15:01.820
Arden Moore: I've had four pets be certified as therapy pets, and two dogs, and I gotta tell you, nothing like dog love, and police officers and departments, like you're talking about, are now getting not just the regular canine hop, you know, they're getting that sniffs bonds and bombs and chases the bad guys, you're getting the emotional support dogs on the police force.

00:15:01.820 --> 00:15:05.260
Arden Moore: So I'm very happy to see that Woofies has had a play in that.

00:15:05.260 --> 00:15:11.600
Arden Moore: So speaking of that, your personal pets, because they are listening, Amy, they're listening.

00:15:11.600 --> 00:15:15.840
Arden Moore: You need to do a shout out to who you have, and are they very dog unlucky?

00:15:15.840 --> 00:15:17.200
Arden Moore: I bet they smell beautiful.

00:15:17.200 --> 00:15:19.840
Amy Addington: They do get a lot of baths and grooves, which is nice.

00:15:20.380 --> 00:15:24.060
Amy Addington: It's one of the best pets in the group.

00:15:24.060 --> 00:15:24.960
Amy Addington: I have Bogie.

00:15:24.960 --> 00:15:27.460
Amy Addington: He is a 15-year-old King Charles Cavalier.

00:15:27.460 --> 00:15:34.180
Amy Addington: I have Pablo, who is a four-year-old Golden Doodle, and Carlos is a year and a half Mastiff Doodle.

00:15:34.180 --> 00:15:34.860
Arden Moore: Oh my gosh.

00:15:34.860 --> 00:15:38.380
Arden Moore: These are not little dogs, except while Bogie is little.

00:15:38.380 --> 00:15:40.260
Arden Moore: So how much does Carlos weigh?

00:15:40.260 --> 00:15:41.520
Amy Addington: He's actually not that big.

00:15:41.520 --> 00:15:42.600
Amy Addington: He's smaller than Pablo.

00:15:42.600 --> 00:15:46.240
Amy Addington: He's about 50 pounds, and Pablo is about 55 pounds.

00:15:46.240 --> 00:15:47.280
Amy Addington: He's a Mastiff Doodle.

00:15:47.340 --> 00:15:49.960
Amy Addington: So we're actually doing the Ancestry DNA.

00:15:50.440 --> 00:15:53.700
Amy Addington: Because I'm not really sure how much Mastiff is in there.

00:15:53.700 --> 00:15:55.720
Amy Addington: So it'll be fun to see the results.

00:15:55.720 --> 00:15:56.080
Arden Moore: Okay.

00:15:56.080 --> 00:16:01.020
Arden Moore: But I understand you found a hotspot on Bogie during a grooming session.

00:16:01.020 --> 00:16:02.000
Amy Addington: We did.

00:16:02.000 --> 00:16:07.420
Amy Addington: He has very curly hair and there was a hotspot underneath.

00:16:07.420 --> 00:16:13.560
Amy Addington: And our groomer, when she was taking care of him, I was giving him, having her give him a shave down for the summer.

00:16:14.300 --> 00:16:18.700
Amy Addington: And there was that hotspot underneath that would not have seen normally.

00:16:18.720 --> 00:16:25.740
Amy Addington: And it was one of those scenes as a pet owner, you want to be able to talk to a vet right away.

00:16:25.740 --> 00:16:29.040
Amy Addington: Do we need to go into the vet immediately?

00:16:29.040 --> 00:16:31.600
Amy Addington: What do we need to do to treat him and make him more comfortable?

00:16:31.600 --> 00:16:33.720
Amy Addington: And that's one of the benefits of grooming.

00:16:33.720 --> 00:16:39.560
Amy Addington: It's not just, I always say, it's not just about putting bows in their hair and making them smell nice.

00:16:39.560 --> 00:16:54.100
Amy Addington: I mean, it's really their overall health, well, some safety and keeping that hands and eyes on the dogs and that snout to tail assessment that the groomer does, and they find things that a lot of times even the best owners can't find.

00:16:54.100 --> 00:16:56.340
Amy Addington: So that make your grooming is great.

00:16:56.340 --> 00:16:59.580
Arden Moore: You guys are on the front line, groomers are on the front line.

00:16:59.580 --> 00:17:05.900
Arden Moore: Before we go on the break, Liz, who are your, you've got three felines and one very cat loving dog?

00:17:05.900 --> 00:17:06.160
Liz Gibbs: Yes.

00:17:06.160 --> 00:17:09.300
Liz Gibbs: So I'm a little bit of a cat lady, not crazy, but I do love cats.

00:17:10.160 --> 00:17:12.660
Liz Gibbs: So I'm two black cats, Willow and Pepper.

00:17:12.660 --> 00:17:14.200
Liz Gibbs: I have a rag doll, Charlie.

00:17:14.200 --> 00:17:16.020
Liz Gibbs: He's very much a ham.

00:17:16.020 --> 00:17:17.520
Liz Gibbs: He thinks he's a dog.

00:17:17.520 --> 00:17:20.400
Liz Gibbs: And then we have Molly who is a pit bull chihuahua mix.

00:17:20.400 --> 00:17:21.520
Liz Gibbs: So interesting breed.

00:17:21.520 --> 00:17:23.360
Arden Moore: A pit bull chihuahua mix.

00:17:23.360 --> 00:17:23.660
Liz Gibbs: Okay.

00:17:23.660 --> 00:17:26.460
Liz Gibbs: She was a rescue from Puerto Rico.

00:17:26.460 --> 00:17:29.200
Liz Gibbs: And then we have a bearded dragon named Apollo.

00:17:29.200 --> 00:17:30.040
Liz Gibbs: So he's fun.

00:17:30.040 --> 00:17:31.120
Arden Moore: So who runs the show?

00:17:31.120 --> 00:17:31.800
Liz Gibbs: Pepper, the cat.

00:17:32.880 --> 00:17:33.160
Liz Gibbs: Oh, yeah.

00:17:33.160 --> 00:17:34.420
Liz Gibbs: She puts everyone in charge.

00:17:34.420 --> 00:17:35.880
Liz Gibbs: Yeah.

00:17:36.100 --> 00:17:37.720
Liz Gibbs: So she is the top dog.

00:17:37.720 --> 00:17:40.120
Arden Moore: Now, do you ever groom cats at Woofies?

00:17:40.120 --> 00:17:41.540
Liz Gibbs: We're looking to grooming cats.

00:17:41.540 --> 00:17:41.760
Liz Gibbs: Yes.

00:17:41.760 --> 00:17:44.340
Liz Gibbs: That's definitely on our list of things we want to accomplish next.

00:17:44.340 --> 00:17:47.260
Arden Moore: Because a ragdoll, what's the coat life challenge for you?

00:17:47.260 --> 00:17:48.320
Liz Gibbs: So he has a lot of hair.

00:17:48.320 --> 00:17:52.260
Liz Gibbs: So it's a lot of brushing, a lot of maintenance on him, but he's one of the best behaved cats.

00:17:52.260 --> 00:17:55.940
Liz Gibbs: So as soon as we get a cat groomer, he's going to be our first client.

00:17:56.280 --> 00:17:58.800
Arden Moore: No opportunities for bearded dragon groomers?

00:17:59.120 --> 00:18:04.260
Liz Gibbs: It can cut nails, so if there's a need for that out there, Woofies will do it.

00:18:04.260 --> 00:18:10.240
Arden Moore: Before we take a break, how do people find out about Woofies, nationally and then in the Delray Beach area?

00:18:10.240 --> 00:18:11.560
Arden Moore: So nationally, Amy?

00:18:11.560 --> 00:18:12.720
Amy Addington: woofies.com.

00:18:12.820 --> 00:18:13.780
Arden Moore: Spell that, sorry.

00:18:13.900 --> 00:18:16.940
Amy Addington: woofies.com.

00:18:16.940 --> 00:18:17.980
Arden Moore: Okay.

00:18:17.980 --> 00:18:20.040
Arden Moore: If they're in Palm Beach County, Liz?

00:18:20.040 --> 00:18:21.860
Liz Gibbs: So social media and Yappie hours.

00:18:21.860 --> 00:18:27.960
Liz Gibbs: So we're always out and about in town, so you can stop in your local restaurant and chances are we're going to be there or on social media is the best way.

00:18:28.360 --> 00:18:29.520
Arden Moore: So woofies.com/delraybeach.

00:18:32.480 --> 00:18:33.680
Liz Gibbs: Delray Beach.

00:18:33.680 --> 00:18:34.360
Arden Moore: Delray Beach.

00:18:34.360 --> 00:18:34.720
Arden Moore: Okay.

00:18:34.720 --> 00:18:35.700
Arden Moore: That's great.

00:18:35.700 --> 00:18:39.840
Arden Moore: Hey, we're speaking with Amy Addington and Liz Gibbs from Woofies.

00:18:39.840 --> 00:18:54.240
Arden Moore: When we come back, we're going to dive into two things that they're doing that I think makes them stand like a Great Dane in a pack of Chihuahuas, and that is Veterinary Telehealth Partnership and these tripped out vans for mobile grooming.

00:18:54.240 --> 00:18:59.700
Arden Moore: So you're going to find out more because this is where the new future is for our beloved pets.

00:18:59.700 --> 00:19:02.800
Arden Moore: So everybody sit stay, we'll be right back.

00:19:05.300 --> 00:19:08.480
Announcer: Time for a walk on the red carpet of course.

00:19:08.480 --> 00:19:12.860
Announcer: Oh Behave will be back in a flash right after these messages.

00:19:14.540 --> 00:19:17.020
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00:19:17.020 --> 00:19:21.820
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00:19:21.820 --> 00:19:29.040
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00:19:29.040 --> 00:19:45.360
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00:19:45.360 --> 00:19:52.200
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00:19:57.800 --> 00:20:03.140
Announcer: Let's Talk Pets, Let's Talk Pets, on Pet Life Radio, Pet Life Radio, petliferadio.com.

00:20:04.600 --> 00:20:05.940
Amy Schumer: Hi, this is Amy Schumer.

00:20:05.940 --> 00:20:12.620
Amy Schumer: You're listening to Arden Moore on Pet Life Radio, where they keep it real and make everyone feel like their pet.

00:20:14.880 --> 00:20:16.260
Announcer: We're back from the lot.

00:20:16.260 --> 00:20:20.900
Announcer: Just check the paper and we had a record showing at the box, the letter box that is.

00:20:20.900 --> 00:20:22.880
Announcer: Now back to Oh Behave.

00:20:22.880 --> 00:20:24.320
Announcer: Here's Arden.

00:20:24.320 --> 00:20:27.000
Arden Moore: Welcome back to the Oh Behave Show on Pet Life Radio.

00:20:27.000 --> 00:20:30.360
Arden Moore: I'm your host, Arden Moore, and I am so excited.

00:20:30.360 --> 00:20:32.020
Arden Moore: We have two amazing people.

00:20:32.020 --> 00:20:34.880
Arden Moore: They are Amy Addington and Liz Gibbs.

00:20:34.880 --> 00:20:36.020
Arden Moore: They are from Woofies.

00:20:36.020 --> 00:20:37.420
Arden Moore: Check them out.

00:20:37.420 --> 00:20:51.980
Arden Moore: We've talked a little bit about how they started this business humbly in Virginia, with one dog on one day, and now they have over 45 locations across the country, and they keep expanding but they keep offering more services.

00:20:51.980 --> 00:20:53.940
Arden Moore: We live in 2024.

00:20:53.940 --> 00:20:54.880
Arden Moore: Lots has happened.

00:20:54.880 --> 00:21:06.420
Arden Moore: High-tech is here and other things, and people are busy, and people rely on professional pet sitters and dog walkers who are licensed, certified and bonded, as Woofies are.

00:21:06.420 --> 00:21:17.860
Arden Moore: But Amy, you saw that there is a need for getting out of the brick and mortar, maybe grooming, to bringing the grooming van to that person.

00:21:17.860 --> 00:21:22.880
Arden Moore: I think you told me once, it's not like a shaggy van with rock and roll music coming out, right?

00:21:22.880 --> 00:21:23.300
Amy Addington: Right.

00:21:23.300 --> 00:21:23.600
Arden Moore: Yeah.

00:21:23.600 --> 00:21:26.760
Amy Addington: Not the dumb and dumber shag and wagon.

00:21:26.760 --> 00:21:29.660
Amy Addington: The grooming vans have definitely evolved over the years.

00:21:29.660 --> 00:21:38.500
Amy Addington: We've partnered with Wagontails, who is the leader in converting the mobile grooming vans and truly creating these mobile pet spas, and that's what they are.

00:21:38.500 --> 00:21:39.600
Arden Moore: Mobile pet spas.

00:21:39.600 --> 00:21:40.340
Arden Moore: I like that.

00:21:40.340 --> 00:21:40.540
Arden Moore: Yeah.

00:21:40.680 --> 00:21:41.060
Amy Addington: Yeah.

00:21:41.060 --> 00:22:13.360
Amy Addington: It's a true mobile pet spas, bringing all the comforts and amenities of a salon, right to your driveway, and so our customers are very busy, and having that convenience to be able to pull up to their driveway, and really for the pet, it's the one-on-one grooming experience that allows the groomer to interact directly with the client and then to have that one-on-one time with the dog or the cat in the grooming van, and which is really important, just making that a really positive experience for the pet.

00:22:13.360 --> 00:22:17.520
Arden Moore: And I've written about two dozen pet books, including the Dog Behavior Answer Book.

00:22:17.520 --> 00:22:27.800
Arden Moore: So Liz, you really do vet out the dog, the cat, and the client to determine what's the best setup, right, to have, should the pet parent be in the van or not?

00:22:27.800 --> 00:22:33.100
Arden Moore: Can you give people a little bit of idea of the time you take to get to know the pet and the person?

00:22:33.100 --> 00:22:37.980
Liz Gibbs: Sure, it's like Amy said earlier, we do a snout to tail sesame on every single animal.

00:22:37.980 --> 00:22:45.260
Liz Gibbs: Again, just to make sure like if we see any allergies, hot spots, or dry skin, we can recommend the appropriate products.

00:22:45.260 --> 00:22:49.900
Liz Gibbs: Most dogs do better in a mobile grooming van when it's one-on-one, just the groomer and the dog.

00:22:49.900 --> 00:22:55.540
Liz Gibbs: They will see a play nice soothing music, even audio books, like any kind of things like that help keep the dog calm.

00:22:55.540 --> 00:22:56.320
Arden Moore: Oh, interesting.

00:22:56.320 --> 00:22:59.380
Liz Gibbs: But we always have the owner know what's going on every step of the way.

00:22:59.380 --> 00:23:04.900
Liz Gibbs: So we're very open, say, hey, we noticed this underdog or recommend different haircuts techniques.

00:23:04.900 --> 00:23:08.120
Liz Gibbs: We have the Fun in the Sun package, which is very popular in Delray.

00:23:08.120 --> 00:23:08.860
Arden Moore: Slow down.

00:23:08.860 --> 00:23:09.500
Arden Moore: You know it.

00:23:09.500 --> 00:23:10.100
Arden Moore: We don't.

00:23:10.120 --> 00:23:11.300
Arden Moore: Fun in the Sun.

00:23:11.320 --> 00:23:12.540
Arden Moore: All right, I'm in.

00:23:12.540 --> 00:23:13.000
Arden Moore: What is it?

00:23:13.000 --> 00:23:14.880
Arden Moore: I'm going to come back as a doodle.

00:23:14.920 --> 00:23:16.060
Liz Gibbs: It's as fun as it sounds.

00:23:16.060 --> 00:23:22.040
Liz Gibbs: A lot of dogs in Delray, Amy's dogs included, they love to swim, they're at the beach, in the pool.

00:23:22.040 --> 00:23:32.220
Liz Gibbs: Of course, they're out in the sun, so we offer the funness like a little sunscreen for their nose, paw balm for their paws, help keep their nice and clean from chlorine.

00:23:32.220 --> 00:23:34.280
Liz Gibbs: That's very popular as well.

00:23:34.280 --> 00:23:36.540
Arden Moore: It's popular, but it's also healthy.

00:23:36.540 --> 00:23:36.980
Liz Gibbs: Yes.

00:23:36.980 --> 00:23:43.440
Liz Gibbs: We get a lot of Labradors, Golden Retrievers who they love to jump right in the water, even after we jump right back in.

00:23:44.440 --> 00:23:48.940
Liz Gibbs: It helps keep them moisturized, so we like to personalize it to each individual dog.

00:23:48.940 --> 00:24:02.200
Arden Moore: Now, I know that through COVID, there was a lot of adoptions, and then many people went back to work, and there is a spike, a rise, if you would, in a dog that have some form of separation anxiety.

00:24:02.200 --> 00:24:10.380
Arden Moore: How do you decide if it's better for the pet parent to be in the van with the dog and the groomer, or if it's better to not?

00:24:10.380 --> 00:24:11.700
Arden Moore: How do you make that call?

00:24:11.700 --> 00:24:14.420
Liz Gibbs: Really by reading the dog's body language.

00:24:14.420 --> 00:24:17.960
Liz Gibbs: You can tell based on their eyes, ears positioning, licking their lip.

00:24:17.960 --> 00:24:30.460
Liz Gibbs: A lot of times if the dog is nervous, I personally go myself to the grooms as well, since especially being around exotic animals and around domestic animals for so long, I can kind of read the body language and kind of see go at the dog's pace.

00:24:30.460 --> 00:24:33.400
Liz Gibbs: So having an actual presence in there is calming them as well.

00:24:33.400 --> 00:24:40.960
Liz Gibbs: But we've definitely had owners come in, especially if their dog's first experience, they come in as well, join us, help make it a positive experience.

00:24:40.960 --> 00:24:42.880
Arden Moore: You don't want poly panic, right?

00:24:42.880 --> 00:24:43.760
Liz Gibbs: No, no.

00:24:43.760 --> 00:24:44.660
Arden Moore: No, I don't know.

00:24:44.660 --> 00:24:51.640
Arden Moore: You gotta be careful because in the dog's like, so you kind of need somebody that is a little more relaxed, right?

00:24:51.660 --> 00:24:55.140
Liz Gibbs: So usually I'll go in and help like hold the dog, cuddle the dog.

00:24:55.140 --> 00:25:02.500
Liz Gibbs: Baby dog goes a long way with them, but usually keeping the door closed and it's calm, it's air conditioned to help make the pet feel secure.

00:25:02.500 --> 00:25:05.820
Liz Gibbs: So if we're calm and relaxed, usually the animal will be as well.

00:25:05.820 --> 00:25:08.880
Arden Moore: So, Amy, let's get into the nuts and bolts of this van.

00:25:08.880 --> 00:25:10.740
Arden Moore: You just don't pick one up at a car lot.

00:25:11.000 --> 00:25:16.380
Arden Moore: You mentioned you have a company that, can you give us a little specs on this van and some of the features?

00:25:16.820 --> 00:25:18.320
Arden Moore: Like a hydraulic lift?

00:25:18.320 --> 00:25:18.740
Amy Addington: Yeah.

00:25:18.740 --> 00:25:22.460
Amy Addington: So we have multiple models that our owners can choose from.

00:25:22.460 --> 00:25:26.140
Amy Addington: So we have two different types of Mercedes, the quantum and the sport.

00:25:26.180 --> 00:25:27.700
Arden Moore: Mercedes, okay.

00:25:27.700 --> 00:25:28.560
Amy Addington: Of course.

00:25:28.560 --> 00:25:30.420
Amy Addington: It's a mobile pet spa.

00:25:30.420 --> 00:25:34.240
Amy Addington: So but we do have Dodge options, Ford options.

00:25:34.240 --> 00:25:38.480
Amy Addington: So that's really kind of a owner preference of what type of vehicle itself.

00:25:38.480 --> 00:25:43.700
Amy Addington: But the inside is all standardized and that's where Wagontails comes in with the custom upfitting.

00:25:43.700 --> 00:25:44.960
Amy Addington: It is a mobile spa.

00:25:44.960 --> 00:25:47.420
Amy Addington: So you do have the table is on hydraulics.

00:25:47.420 --> 00:25:52.620
Amy Addington: So especially for those bigger dogs, you have the table go all the way to the ground.

00:25:52.620 --> 00:25:56.600
Amy Addington: And you have to think about the safety and comfort of the pet.

00:25:56.600 --> 00:26:00.620
Amy Addington: You have to also think very much so the safety and comfort of your groomer.

00:26:00.620 --> 00:26:02.280
Amy Addington: This is their workspace.

00:26:02.280 --> 00:26:10.580
Amy Addington: And what I love about Wagontails is their vans have been designed and optimized over the years based on grower feedback.

00:26:10.700 --> 00:26:12.480
Amy Addington: And they come from a grooming family.

00:26:12.480 --> 00:26:16.260
Amy Addington: So it's really designed with the pet and the groomer in mind.

00:26:16.260 --> 00:26:19.200
Amy Addington: So you have the table on hydraulics.

00:26:19.220 --> 00:26:30.340
Amy Addington: Once the table is lifted up, there's actually a little bridge where the groomer can essentially walk the dog into the tub versus picking them up and putting them in the tub.

00:26:30.340 --> 00:26:32.160
Amy Addington: You have to be really careful with the groomers.

00:26:32.160 --> 00:26:33.920
Amy Addington: It's a very physically demanding job.

00:26:33.920 --> 00:26:38.800
Amy Addington: And you don't want to put any extra pressure on them from a physical standpoint.

00:26:38.920 --> 00:26:43.840
Amy Addington: And also, it's safer for the pets that are in the van, which obviously is extremely important.

00:26:43.840 --> 00:26:48.820
Amy Addington: But the PetSpa has, you know, furnace for our friends in Rochester in those winter months.

00:26:48.820 --> 00:26:52.620
Amy Addington: We have the AC for all of our beach towns.

00:26:52.640 --> 00:26:57.080
Amy Addington: And it's really all designed to keep everything very comfortable for the pet and the groomer.

00:26:57.080 --> 00:27:05.140
Arden Moore: And it seems like, you know, when they're in a grooming van, you make an appointment and they're not in that van for five, six hours.

00:27:05.140 --> 00:27:16.460
Arden Moore: One concern I have, and especially pets that have separation, is if you book an appointment for a brick and mortar groomer, and you don't get to pick up the dog till the end of the day.

00:27:16.460 --> 00:27:17.580
Arden Moore: I can't do that.

00:27:17.580 --> 00:27:21.200
Arden Moore: And there are some pets that can't be put in a crate and wait.

00:27:21.300 --> 00:27:24.360
Arden Moore: I had a husky mix named Chipper who broke out of every crate.

00:27:24.360 --> 00:27:29.120
Arden Moore: And the groomer just gave up and Chipper just sat with her while she did all the other clients.

00:27:29.120 --> 00:27:33.520
Arden Moore: It had that goofy lift look on her face like, I broke out again, I broke out again.

00:27:33.520 --> 00:27:35.420
Arden Moore: You can't keep me in.

00:27:35.420 --> 00:27:36.200
Arden Moore: Yeah.

00:27:36.200 --> 00:27:46.960
Arden Moore: So I have a little dog, Emma, and I have to pay a little bit extra so she gets expedited service so that she's first in and first out.

00:27:46.960 --> 00:27:52.140
Arden Moore: And to me, it's worth it because I don't want her spending all day at a grooming situation.

00:27:52.140 --> 00:27:53.340
Arden Moore: I don't know what's going on.

00:27:53.340 --> 00:27:57.300
Arden Moore: Is that a benefit to have the groom van come to people?

00:27:57.300 --> 00:28:00.480
Arden Moore: Because you do your job and you go to the next client, right?

00:28:00.480 --> 00:28:01.240
Amy Addington: Absolutely.

00:28:01.240 --> 00:28:02.520
Amy Addington: That is a huge benefit.

00:28:02.520 --> 00:28:04.740
Amy Addington: And salons are fantastic.

00:28:04.840 --> 00:28:08.300
Amy Addington: But I had that same experience before we started the grooming business.

00:28:08.300 --> 00:28:11.100
Amy Addington: My dogs have never been graded.

00:28:11.100 --> 00:28:15.580
Amy Addington: And I would pay extra to have them come in and get out as quickly as possible.

00:28:15.580 --> 00:28:21.660
Amy Addington: But even then, it was still, there's a lot of dogs on the tables, a lot of people coming and going.

00:28:21.660 --> 00:28:23.380
Amy Addington: And that's what I like about mobile.

00:28:23.380 --> 00:28:25.640
Amy Addington: It just it's so quiet in there.

00:28:25.640 --> 00:28:32.060
Amy Addington: And we've had a lot of customers over the years that said, my dog doesn't do well with grooming, just giving you a heads up.

00:28:32.620 --> 00:28:40.700
Amy Addington: And it was amazing when they're in a van and it's quiet in their one on one with the groomer, it ends up being a really good experience for them.

00:28:40.700 --> 00:28:41.320
Arden Moore: I like that.

00:28:41.320 --> 00:28:45.040
Arden Moore: We're talking with Amy Addington and Liz Gibbs of Woofies.

00:28:45.040 --> 00:28:48.800
Arden Moore: When we come back, we're going to talk about why I put them on the show.

00:28:48.800 --> 00:28:52.360
Arden Moore: It's just because they think with health in mind.

00:28:52.360 --> 00:28:56.540
Arden Moore: And we're going to talk about the partnership they have with a veterinary organization.

00:28:56.540 --> 00:28:59.020
Arden Moore: So everybody sit, stay.

00:28:59.020 --> 00:28:59.660
Arden Moore: We'll be right back.

00:30:18.360 --> 00:30:32.432
Announcer: PetLifeRadio.com Welcome back to the Oh Behave Show.

00:30:32.492 --> 00:30:33.872
Arden Moore: I'm your host, Arden Moore.

00:30:33.872 --> 00:30:35.432
Arden Moore: Now, think about this.

00:30:35.432 --> 00:30:38.092
Arden Moore: Many of you know I'm a master instructor in pet first aid.

00:30:38.092 --> 00:30:44.352
Arden Moore: I work with a lot of ER and critical care veterinarians all over the country to help keep our pets safe.

00:30:44.352 --> 00:30:48.032
Arden Moore: And uh-oh can happen anywhere with our pets.

00:30:48.032 --> 00:31:02.192
Arden Moore: Well, one of the big reasons I invited Amy Addington and Liz Gibbs from Woofies on, they have this national grooming vans all over, and they do other pet sitting services, pet walking, pet sitting, dog walking, things like that.

00:31:02.192 --> 00:31:07.272
Arden Moore: But I think what makes you stand out is, tell us a little bit about this, Amy.

00:31:07.272 --> 00:31:11.992
Arden Moore: You have recently reached out and partnered with Pet Vet Connections.

00:31:11.992 --> 00:31:12.852
Arden Moore: What is that?

00:31:12.852 --> 00:31:15.752
Amy Addington: Pet Vet Connections is an incredible company.

00:31:15.752 --> 00:31:20.612
Amy Addington: It's a conglomeration of a bunch of veterinarians that are on call.

00:31:20.612 --> 00:31:26.312
Amy Addington: What this allows us to offer is 24-7 vet access via telehealth services.

00:31:27.272 --> 00:31:31.112
Amy Addington: You know, when you do the math, over 70% of households have a pet.

00:31:31.112 --> 00:31:36.212
Amy Addington: And think of how many times something might happen, even if it's just small.

00:31:36.212 --> 00:31:40.572
Amy Addington: If you can't necessarily, can you always get into a vet appointment?

00:31:40.572 --> 00:31:42.292
Amy Addington: One may not be available.

00:31:42.292 --> 00:31:46.632
Amy Addington: And just being able to talk to a vet immediately has been amazing.

00:31:46.632 --> 00:31:48.992
Amy Addington: So we've wrapped that into our service offering.

00:31:48.992 --> 00:31:58.332
Amy Addington: So anytime a client is in our care, their dog, cat, any of their animals that are with us, we have access to 24-7 vet telehealth services.

00:31:58.332 --> 00:32:03.552
Amy Addington: So just if there was something that we had to ask a vet about or just to have that added peace of mind.

00:32:03.552 --> 00:32:04.792
Amy Addington: And we've already used it.

00:32:04.792 --> 00:32:07.692
Amy Addington: I know Liz has used it a couple of times with our clients.

00:32:07.692 --> 00:32:11.012
Amy Addington: And from a customer service standpoint, it's amazing.

00:32:11.012 --> 00:32:16.872
Amy Addington: And it kind of goes to our goal of elevating the overall level of professionalism in the pet industry.

00:32:16.872 --> 00:32:25.772
Amy Addington: And to be able to wrap that added peace of mind with the 24-7 access to a vet with our services has really resonated well with our customers.

00:32:25.772 --> 00:32:31.332
Arden Moore: And if you all know the math, it takes a long time everyone to become a veterinarian.

00:32:31.332 --> 00:32:36.372
Arden Moore: There are not enough veterinarians graduating from major places every year.

00:32:36.372 --> 00:32:41.272
Arden Moore: And the ratio of veterinarian to pet, it's getting wider.

00:32:41.272 --> 00:32:42.972
Arden Moore: So I love that you have that.

00:32:42.972 --> 00:32:49.752
Arden Moore: I have a lot of friends in the veterinary field that work on those services and they make a little extra pay and they get to help people.

00:32:50.232 --> 00:32:53.212
Arden Moore: Liz, Amy said that you actually have used it in a couple of times.

00:32:53.212 --> 00:32:54.512
Arden Moore: She put you on the spot.

00:32:54.512 --> 00:32:55.892
Arden Moore: Can you share an example?

00:32:55.892 --> 00:32:56.172
Liz Gibbs: Yes.

00:32:56.172 --> 00:32:58.852
Liz Gibbs: So like Amy said, it's the extra peace of mind.

00:32:58.852 --> 00:33:03.232
Liz Gibbs: So I always have the mentality, very safe and sorry, let's look into it.

00:33:03.232 --> 00:33:15.352
Liz Gibbs: So we've had a couple of times again, mostly grooming like Amy said before, you're doing a shave down on a dog or you see something a little bit different, whether it's a little mole that might have opened up or if the dog has a hot spot or something.

00:33:15.352 --> 00:33:18.452
Liz Gibbs: So I'm always erring on the side of caution and bring it up to the owner.

00:33:18.692 --> 00:33:23.252
Liz Gibbs: Because like Amy said before, the owner might not know the dog had this under all the fur.

00:33:23.252 --> 00:33:31.232
Liz Gibbs: Just for peace of mind and just make sure we could tell the owner, hey, this is what happened, what the vet recommends and then go from there.

00:33:31.232 --> 00:33:34.492
Arden Moore: So do you have a specific you can remember of something?

00:33:34.492 --> 00:33:38.272
Arden Moore: Yes, we actually can change the name of the dog to protect the innocent.

00:33:38.272 --> 00:33:39.072
Liz Gibbs: Yes.

00:33:39.072 --> 00:33:42.872
Liz Gibbs: I wouldn't name any names, but there was a dog a few weeks ago, we were pet sitting.

00:33:42.872 --> 00:33:46.112
Liz Gibbs: The owner said that sometimes her leg, she might limp, hold it up a little bit.

00:33:46.292 --> 00:33:50.492
Liz Gibbs: So my pet sitter noticed her leg being held up a little bit.

00:33:50.492 --> 00:33:53.472
Liz Gibbs: So I went over there, we did that telehealth, the dog was fine.

00:33:53.472 --> 00:33:56.792
Liz Gibbs: The owner said, oh yeah, it happens time to time, an old injury.

00:33:56.792 --> 00:34:03.232
Liz Gibbs: But we got that peace of mind from the vet, what to say, give her some relief and she was good to go the next morning.

00:34:03.232 --> 00:34:08.732
Liz Gibbs: So the owner was happy that we noticed it, took that extra step, made sure his dog was comfortable.

00:34:08.732 --> 00:34:11.932
Liz Gibbs: So and the dog was running around the next day.

00:34:13.452 --> 00:34:16.032
Arden Moore: The last segment of the show, we got to spoil our dog.

00:34:16.052 --> 00:34:20.472
Arden Moore: I am laughing because you offer a lot of spa specials.

00:34:20.472 --> 00:34:25.492
Arden Moore: You've got hugs and kisses combo and the sugar cookie spritz.

00:34:25.492 --> 00:34:27.712
Arden Moore: Who wants to explain those?

00:34:27.712 --> 00:34:29.592
Liz Gibbs: Well, I guess I should talk about the sugar cookies.

00:34:29.592 --> 00:34:29.952
Arden Moore: Okay.

00:34:29.952 --> 00:34:31.972
Arden Moore: Sugar cookie spritz for 200.

00:34:31.972 --> 00:34:33.192
Arden Moore: It's not 200.

00:34:33.192 --> 00:34:34.052
Arden Moore: I'm joking.

00:34:34.052 --> 00:34:35.772
Arden Moore: Sugar cookie spritz.

00:34:36.992 --> 00:34:42.032
Liz Gibbs: So we offer a bunch of different colognes and scented shampoos and options for our dogs.

00:34:42.032 --> 00:34:43.332
Liz Gibbs: I just love the smell of that one.

00:34:43.432 --> 00:34:44.852
Liz Gibbs: It smells like warm cookies.

00:34:44.852 --> 00:34:47.292
Liz Gibbs: But we also have the Beach Bellini one.

00:34:47.292 --> 00:34:49.772
Liz Gibbs: That's a close number two in my opinion.

00:34:49.772 --> 00:34:50.872
Arden Moore: Beach Bellini.

00:34:50.872 --> 00:34:51.412
Arden Moore: All right.

00:34:51.412 --> 00:34:52.852
Liz Gibbs: It smells very good.

00:34:52.852 --> 00:34:53.712
Arden Moore: What's it smell like?

00:34:53.712 --> 00:34:55.592
Arden Moore: I mean, I have a bartender's license.

00:34:55.812 --> 00:34:57.252
Arden Moore: I'm really curious about this now.

00:34:57.252 --> 00:34:58.012
Arden Moore: No, I do.

00:34:58.012 --> 00:34:58.932
Arden Moore: What is the Beach Bellini?

00:34:58.932 --> 00:35:02.612
Liz Gibbs: It's like a peachy mango smells, the best way I can describe it.

00:35:02.612 --> 00:35:04.732
Liz Gibbs: It smells very fruity, smells like shampoo to me.

00:35:04.732 --> 00:35:05.392
Liz Gibbs: I love it.

00:35:05.392 --> 00:35:08.992
Arden Moore: So if you put your ear to the dog, will you hear the ocean too?

00:35:09.572 --> 00:35:11.812
Liz Gibbs: I mean, sure.

00:35:11.812 --> 00:35:13.152
Liz Gibbs: But yeah, it just smells nice.

00:35:13.152 --> 00:35:14.372
Liz Gibbs: It's that extra little touch.

00:35:14.372 --> 00:35:17.852
Liz Gibbs: We have some luxury shampoos that we use, so the different packages.

00:35:17.852 --> 00:35:18.572
Arden Moore: I like that.

00:35:18.572 --> 00:35:24.472
Liz Gibbs: Yeah, you get special themed bandana, like for patriotic pups or 4th of July Memorial Day.

00:35:24.472 --> 00:35:28.972
Liz Gibbs: Halloween, you get some special pumpkin, scented ones is always very popular.

00:35:28.972 --> 00:35:29.892
Liz Gibbs: We have fun with it.

00:35:29.892 --> 00:35:32.212
Arden Moore: What is hugs and kisses combo?

00:35:32.212 --> 00:35:33.932
Liz Gibbs: That's usually around Valentine's Day.

00:35:33.932 --> 00:35:37.392
Liz Gibbs: You can get the cute little heart themed bandana or bows for the hair.

00:35:37.512 --> 00:35:41.512
Liz Gibbs: A lot of our poodles love the bows and just different scented spritzes.

00:35:41.512 --> 00:35:44.152
Liz Gibbs: So there's a million different ones to choose from.

00:35:44.152 --> 00:35:47.712
Liz Gibbs: The owner also has fun selecting the scent for their dog too.

00:35:47.712 --> 00:35:48.512
Liz Gibbs: So.

00:35:48.512 --> 00:35:53.192
Arden Moore: And ladies, dogs come in all different shapes, sizes and coats.

00:35:53.192 --> 00:35:59.012
Arden Moore: And for 31 years, the Labrador Retriever was number one, according to the American Kennel Club in popularity.

00:35:59.212 --> 00:36:01.632
Arden Moore: And now the front dog is number one.

00:36:01.632 --> 00:36:05.072
Arden Moore: Amy, how challenging is it to keep that coat healthy?

00:36:05.492 --> 00:36:08.312
Amy Addington: The short hair babies need their ongoing baths.

00:36:08.312 --> 00:36:09.092
Amy Addington: They really do.

00:36:09.092 --> 00:36:13.532
Amy Addington: You know, sometimes people think grooming and they just associate it with a haircut.

00:36:13.532 --> 00:36:15.952
Amy Addington: And my dog has short hair, I don't need grooming.

00:36:15.952 --> 00:36:19.372
Amy Addington: And the bath appointment is so incredibly important.

00:36:19.532 --> 00:36:28.872
Amy Addington: It's giving the conditioner for the skin, we brush their teeth, they clean their ears, they grind or cut their nails.

00:36:28.872 --> 00:36:29.492
Amy Addington: Absolutely.

00:36:29.492 --> 00:36:31.172
Amy Addington: So it's so much more than that.

00:36:31.172 --> 00:36:36.892
Amy Addington: And in fact, sometimes I feel like those short hair dogs, they need those grooming services even more.

00:36:36.892 --> 00:36:40.092
Amy Addington: You know, just having that ongoing service.

00:36:40.092 --> 00:36:48.772
Amy Addington: And it goes back again, tying into the health and wellness of the pup and keeping their eyes, ears and sanitary areas clean.

00:36:49.132 --> 00:36:54.852
Arden Moore: And Liz, what do you think is one of the most challenging breeds to groom or clean?

00:36:54.852 --> 00:37:00.372
Liz Gibbs: I would say necessarily breed, but the senior dogs we always get extra special attention to.

00:37:00.372 --> 00:37:01.952
Liz Gibbs: And they could be any mixture of breeds.

00:37:01.952 --> 00:37:07.552
Liz Gibbs: So we've done a bunch of seniors and we always make sure we give extra time above and beyond care for them.

00:37:07.552 --> 00:37:11.232
Liz Gibbs: And make sure that's where the little, the table kind of comes in handy.

00:37:11.232 --> 00:37:14.952
Liz Gibbs: It has the bridge walkway connecting to the tub, lifting the table up.

00:37:14.952 --> 00:37:19.512
Liz Gibbs: So we just want to make sure the seniors get extra care and we go above and beyond for them.

00:37:19.512 --> 00:37:24.912
Amy Addington: We have special mats for the seniors that we put on the grooming table just for that added comfort.

00:37:24.912 --> 00:37:26.412
Arden Moore: Give them a little more traction.

00:37:26.412 --> 00:37:26.632
Arden Moore: Yeah.

00:37:26.632 --> 00:37:27.772
Arden Moore: Oh, I like that.

00:37:27.772 --> 00:37:30.432
Arden Moore: But I mean, there's some hairy dogs.

00:37:30.432 --> 00:37:33.252
Arden Moore: My husky was part golden retriever.

00:37:33.252 --> 00:37:40.472
Arden Moore: And I used the Furminator brush in my backyard and I made a mountain of hair and Chipper sat next to that mountain of hair.

00:37:40.472 --> 00:37:44.352
Arden Moore: And it was the same height and it looked like I hadn't even groomed her.

00:37:44.352 --> 00:37:45.212
Arden Moore: Have you ever met?

00:37:45.532 --> 00:37:50.012
Liz Gibbs: Sometimes the van looks like a snow globe after we do a husky.

00:37:50.012 --> 00:37:50.812
Liz Gibbs: But it's good.

00:37:50.812 --> 00:37:56.612
Liz Gibbs: People, you know, they'll realize that even though they don't get haircuts, huskies need to blow their coat several times a year.

00:37:56.612 --> 00:38:03.592
Liz Gibbs: So we help get all the undercoat out and the dog usually feels great afterwards, but it does look like you've been snowed on after.

00:38:04.932 --> 00:38:14.052
Arden Moore: So each one of you, parting messages that you want to bring out to people or share something, maybe a forecast in five years now, Woofies will be what?

00:38:14.052 --> 00:38:16.032
Arden Moore: Oh, I'm going to put the co-owner in the spot.

00:38:16.032 --> 00:38:17.192
Arden Moore: Five years, Amy.

00:38:17.192 --> 00:38:22.112
Amy Addington: In five years, I'd love Woofies to just be the leader in the pet services space.

00:38:22.112 --> 00:38:27.672
Amy Addington: I want it to be the company that owners want their pets to go there to be taken care of.

00:38:27.672 --> 00:38:33.512
Amy Addington: I want people to come work with us and have career path and career opportunities in the pet space.

00:38:33.512 --> 00:38:43.652
Amy Addington: I'd love to see great people like Liz and so many amazing people that maybe don't even realize you could have a career in the pet services space.

00:38:43.652 --> 00:38:46.372
Amy Addington: That's really where I want to see Woofies in five years.

00:38:46.372 --> 00:38:52.092
Amy Addington: Just continue to grow, grow responsibly with amazing franchise owners and have amazing team members.

00:38:52.192 --> 00:38:56.112
Arden Moore: What advice or parting message would you like to give Liz?

00:38:56.112 --> 00:38:58.872
Liz Gibbs: I'll go back with what we said earlier.

00:38:58.872 --> 00:39:00.992
Liz Gibbs: The rescue dogs are very special to us.

00:39:00.992 --> 00:39:08.892
Liz Gibbs: In five years, I would love for us to keep hitting as many rescues as we can, giving those dogs the care they need, and expand that as well as pet sitting.

00:39:08.892 --> 00:39:11.512
Liz Gibbs: Bring pet sitters, tub walk dogs, and shelters.

00:39:11.512 --> 00:39:16.792
Liz Gibbs: But again, a personal level after being a general manager, being around woofies, I would love to own my own woofies one day.

00:39:16.792 --> 00:39:18.012
Liz Gibbs: That's a personal goal for me.

00:39:18.012 --> 00:39:18.792
Arden Moore: She said it, boss.

00:39:18.792 --> 00:39:19.472
Arden Moore: She said it.

00:39:19.472 --> 00:39:19.912
Amy Addington: All right.

00:39:19.912 --> 00:39:20.612
Amy Addington: I love it.

00:39:20.612 --> 00:39:21.272
Liz Gibbs: You never know.

00:39:21.272 --> 00:39:24.652
Liz Gibbs: But it's just fun to see it keep growing and just meeting more dogs.

00:39:24.652 --> 00:39:28.212
Liz Gibbs: Like I'm new to Florida and I've met so many cute dogs this way.

00:39:28.212 --> 00:39:29.532
Liz Gibbs: The Frenchies are one of my favorites.

00:39:29.532 --> 00:39:30.872
Liz Gibbs: We did a Frenchie yesterday.

00:39:30.872 --> 00:39:33.432
Liz Gibbs: So it's just great seeing all the local dogs in the area.

00:39:33.912 --> 00:39:37.332
Amy Addington: Well, I can say it'd be an honor to have you as a Woofies owner one day.

00:39:37.332 --> 00:39:39.792
Amy Addington: So we have a mutual goal.

00:39:39.792 --> 00:39:40.532
Amy Addington: So yes.

00:39:40.632 --> 00:39:42.512
Arden Moore: You heard it here first on the show.

00:39:42.512 --> 00:39:44.012
Arden Moore: We have it on the record.

00:39:44.012 --> 00:39:44.412
Amy Addington: All right.

00:39:44.412 --> 00:39:45.312
Arden Moore: Hey, everybody.

00:39:45.312 --> 00:39:55.932
Arden Moore: I am so honored and happy to have on our show today, two power makers in the world of pets and they are Amy Addington and Liz Gibbs of Woofies.

00:39:55.932 --> 00:39:57.132
Arden Moore: Check out woofies.com.

00:39:58.092 --> 00:40:03.892
Arden Moore: I can't sign off without saying, hey, pause up to my producer.

00:40:03.892 --> 00:40:07.572
Arden Moore: He is Mark Winter, Executive Producer of Pet Life Radio.

00:40:07.572 --> 00:40:10.892
Arden Moore: We are the largest radio network for pets on the planet.

00:40:10.892 --> 00:40:11.772
Arden Moore: Maybe on the moon.

00:40:11.772 --> 00:40:12.472
Arden Moore: I don't know.

00:40:12.472 --> 00:40:14.692
Arden Moore: Nobody's challenged us on that yet.

00:40:14.692 --> 00:40:18.072
Arden Moore: Please check out all the other cool shows on the station.

00:40:18.072 --> 00:40:19.672
Arden Moore: Please check out my YouTube channel.

00:40:19.672 --> 00:40:20.592
Arden Moore: It's actually growing.

00:40:20.732 --> 00:40:21.972
Arden Moore: I finally monetized.

00:40:21.972 --> 00:40:22.992
Arden Moore: Come on.

00:40:22.992 --> 00:40:25.552
Arden Moore: It's Arden Moore, my real name.

00:40:25.552 --> 00:40:28.672
Arden Moore: And we have a new newsletter through Four-Legged Life.

00:40:28.672 --> 00:40:30.872
Arden Moore: And I am big on safety.

00:40:30.872 --> 00:40:34.772
Arden Moore: I teach a veterinary approved program called Pet First Aid for You.

00:40:34.772 --> 00:40:43.512
Arden Moore: And it's teaching you pet first aid and CPR with a real dog, a cool one named Kona and a cool cat named Casey.

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Arden Moore: And we make the learning fun and practical.

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Arden Moore: So check it out.

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Arden Moore: So until next time, this is your flea-free host Arden Moore delivering just two words to all you two, three and four layers out there.

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Arden Moore: Oh Behave.

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Announcer: Coast to coast and around the world, it's Oh Behave with Arden Moore.

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Announcer: Find out why cats and dogs do the things they do and get the latest buzz from wagging tongues and tails in Rin Tin Tinseltown.

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Announcer: From famous pet experts and best selling authors to television and movie stars, you'll get great tail wagging pet tips and have a fur flying fun time.

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Announcer: Oh Behave with America's Pet Edutainer, Arden Moore, every week on demand, only on petliferadio.com.